“Let people book online.”
Availability → reservation → confirmation
01Start with availability.
Before adding a booking button, I ask what can be booked, when it is available, and which rules change the price.
A clear set of booking rules
02Connect the reservation.
The interface, availability data, and reservation state need to agree. I account for expired sessions and competing requests along the way.
One connected reservation flow
03Close the loop.
I trace confirmation back to the reservation, then check what the customer and operator see when a booking succeeds—or needs attention.
A useful outcome for both sides

